Hello, this is the RemoteView team.
An update is scheduled to enhance service quality and improve functionality, as detailed below.

◆ Scheduled Date and Time
September 17, 2026 (Thu) 12:00 – 13:00 (KST)
September 16, 2026 (Wed) 22:00 – 23:00 (CDT)

◆ Key Update Details

Windows OS – Viewer / Agent

• Fixed an issue where mouse and keyboard control and screen updates would freeze or stop responding during remote control (RX) sessions (Viewer fix)
• Fixed a connection failure with error code 10208 (/10206) when connecting via remote control (RX) (Agent fix)

macOS – Viewer / Agent

• Added support for new OS 27 (officially supported versions after this update: 14–27)

◆ Contact Information
If you have any questions, please contact us at the email address below.
E-mail: gb_sales@rsupport.com

We will continue to do our best to provide better service.
Thank you.