Hello, this is the RemoteView team.

We would like to inform you of an upcoming RemoteView SaaS DB patch.

◆ Work Summary

Date/Time : October 1, 2026 (Thu) 19:00 – 21:30 (KST)

Note: Performed without service interruption for Korea/Japan services (the Korea bypass server will be temporarily suspended during the work).

◆ Key Work Details

Timeout issue occurring when large customer accounts retrieve/export large volumes of data
Added DB indexes related to usage statistics/stats/log query timeouts (15 sec)
Improved timeout for general-user count and general-user list queries

◆ Contact Information

If you have any questions, please contact us at the email address below.

Thank you.