[Unscheduled Update] RemoteView Update (October 2, 2026)

Hello, this is the RemoteView team.
Thank you for your continued use of our service.

To provide a safer and more reliable remote control environment and to address internal security vulnerabilities, we have carried out a system security enhancement update.

This update was completed without service interruption (the Korea bypass server was temporarily suspended during the work). It includes measures to protect your account and assets, so please refer to the details below.

◆ Date and Time
October 2, 2026 (Fri) 02:30 – October 3, 2026 (Sat) 07:45 (KST)

◆ Key Update Details

  1. Blocking Abnormal Access and Strengthening Account Security
  • Purpose: To prevent abnormally registered accounts from misusing console features or viewing/downloading data without authorization, without installing an agent.
  • Default policy: Customers with 0 registered agents can access only the agent installation page, and all other console features are restricted.
    • When counting agents, offline agents, license-locked agents, RemoteView BOX, and WOL devices are each counted as one.
    • As soon as at least one agent is installed, the restriction is automatically lifted for all users in the organization.
    • Mobile app: If a user of a customer with 0 agents attempts to log in to the mobile app (Android/iOS), the login will fail and agent installation guidance will be displayed.
  1. Password Re-entry Required for Key Security Settings
  • To prevent unauthorized changes and misuse caused by account compromise, password re-entry is now required each time the following 9 key functions are performed. (SAML and Docomo-linked accounts follow the existing policy.)
  • Functions requiring password re-entry (9):
    • User / Organization Management: Delete organization, delete user, reset password (admin resetting another user's password)
    • Preferences: Save My Info (name, email, allowed login IP), change own password, save personal options, save company information (company info and logo), save company options (two-factor authentication, allowed MAC/IP, agent execution restrictions, session timeout, SSO, etc.), close company account (account withdrawal)

◆ Contact Information
If you have any questions or experience any inconvenience regarding this update, please contact us at the email address below.
E-mail: gb_sales@rsupport.com

We will continue to do our best to provide a safer and better service.
Thank you.